Applied Systems announces the general release of TAM 12, the newest version of the most insurance software vendor’s agency and broker management software.
Applied reports TAM 12 delivers enhanced capabilities for writing insurance policies in the commercial middle market. Among them are reverse alerts, which support real-time communication from agents to carriers, including attachments. For Canadian customers, it includes new capabilities for writing commercial lines policies.
TAM 12 supports the new Canadian eDoc XML standard from The Centre for Study of Insurance Operations (CSIO), which allows for electronic documents to be transmitted in broker downloads, yielding broker cost efficiencies and improving customer service and retention. It also provides an improved French user interface and help files.
In addition, TAM 12 provides enhanced integration with Compu-Quote, providing the ability to attach a PDF file that contains carrier details, premium summary and underwriting. TAM also creates a default description in the activity note with year, make, model, total premium and premium per vehicle for an auto quote and location, total premium and premium per location for a property quote for Canadian brokers. As previously announced, Applied Systems acquired Compu-Quote earlier this year.
“At Applied Systems, we are committed to innovation that will continue to drive the business of insurance,” says Applied Systems CEO Reid French. “Advancements in TAM remain core to our innovation focus. With the delivery of TAM 12, agents and brokers will benefit from further automation of their business operations, enabling them to increase profitability and enhance customer satisfaction.”
More agents and brokers utilize Applied TAM than any other agency management software in North America, according to French. TAMOnline, the hosted version of TAM, eliminates the need and cost for agents and brokers to manage hardware, software upgrades and application security. TAMOnline also provides increased application access and flexibility to allow agencies to more effectively manage client and policy information, he added.
With Hike, a user can message contacts regardless of whether they have the app installed. Sending messages to another Hike user is free globally. One can also message via SMS friends who don’t have the app installed. The company is giving 100 free SMS every month to message those friends who aren’t on Hike. Friends can reply to these SMS at standard rates and the message comes right back into Hike. A user gets 50 free SMS per month for each friend they have invited to Hike.
There are a plethora of messaging platforms globally such as WhatsApp and Nimbuzz that are agnostic to handsets, operators and operating systems. Then there are also platforms from handset makers such as BlackBerry Messenger, iMessenger from Apple and Samsung’s ChatOn.
But Mittal reckons that the SMS facility on Hike gives BSB an edge over the others. “In countries like India only a few people have smartphones and, therefore, having the ability to combine SMS with instant messaging is a huge differentiator,” he said.
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